There is nothing quite like receiving a surprise floral gift in the mail. Here at Javier Valentino Kids, shipping is a huge part of what we do and we are committed to offering the best price we can to ensure your specially curated floral design kit arrives to its recipient in a safe and timely manner.
MY BOX IS A GIFT. I DON'T WANT A RECEIPT OR ANY PRICES.
We never include receipts or inventory / packing slips inside any of our boxes, knowing that they are almost always a gift. We want to keep the packaging beautiful and intact, and will ensure that no tags or pricing are on your items.
IS SHIPPING INCLUDED?
While we're always striving to keep shipping costs low, per-box shipping is an additional cost. Please note that shipping is automatically calculated for one Kit. Should there be multiple kits, an invoice for shipping on each additional kit will be emailed to the email address on file prior to shipping.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
WHAT'S YOUR RETURN POLICY?
All sales are final (but trust us, they'll love it). We don't accept returns, exchanges or cancellations.
I NEED IT DELIVERED ON A SPECIFIC DAY.
If that's the case, let us know in the notes what date you need it delivered, and we will do our best to get it to their door on that date (except Sundays).
IT SAYS THE DELIVERY OF MY FLORAL KIT WAS UNSUCCESSFUL, NOW WHAT?
We're here to help call carriers, companies and track down packages, but there is only so much we can do. If the delivery was unsuccessful due to customer error, most often an incorrectly inputted address, contact us at email@example.com with your order number.
WHERE DO YOU SHIP?
MY FLORAL KIT SAYS IT WAS DELIVERED, BUT MY RECIPIENT NEVER GOT IT.
Have them take a good look in and around their backyard/front yard/lobby/etc. -- there's a good chance it's hiding somewhere (trust us, it happens all the time). If a kit is delivered according to your tracking but the recipient didn't get it, our customer care team will do everything our power to locate it by calling the carrier and even the intended delivery building to give you all the information you need. Beyond that, unfortunately this is a rare situation that's out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end!
DO YOU OFFER A PICK-UP OPTION FOR LA LOCALS?
At this time we are only shipping out kits. Pick up is not an option at this time.
I JUST RECEIVED A SHIPPING CONFIRMATION BUT I REQUESTED MY KIT BE HELD FOR A LATER DATE. HELP!
Our system automatically sends out shipping confirmations with tracking numbers when your order is prepped. Do not be alarmed, we're still holding it in our warehouse.
WHAT'S YOUR RETURN POLICY?
All sales are final (but trust us, they'll love it).
RETURNS AND EXCHANGES
WHAT'S YOUR RETURN/EXCHANGE POLICY?
WHY DO YOU OFFER RETURNS ON INDIVIDUAL ITEMS BUT NOT ON THE FLORAL KITS?
I CHANGED MY MIND, CAN I CANCEL MY ORDER?
No, unfortunately, we do not accept order cancellations.
WHAT’S INSIDE EACH FLORAL DESIGN KIT?
No surprises here. Because we take great care in curating each Floral Kit, we ship exactly what you see on each product page. This includes apron, vase, floral foam, scissors, tape, wire, flower food, card, instructions, fresh flowers and the luxury packaging. On the rare occasion that we are out of stock on a particular item, one of our gifting specialists will personally contact you with options of equal or greater value (and aesthetic).
DO THE KITS COME WITH A NOTE?
Each Floral Kit includes a hand-written, custom-designed note. You simply provide us with your message and we'll handle the rest.
DO THE BOXES EVER CHANGE?
CAN I CUSTOMIZE A BOX?
Absolutely! Contact us via email to firstname.lastname@example.org and let us know what you have in mind. This is perfect for a birthday party or any other occasion! You can select from a specific floral color palette, or matching aprons and vases too! Contact us and we can cusomize someting amazing for your little one!
WHAT IS THE SIZE OF EACH BOX?
We have 2 box sizes:
Classic Box // 12" x 10" x 6"